Refund and Returns Policy

1. Digital Product / No Physical Returns

This policy applies to all Flexible Page Builder for ACF PRO products: the core plugin and all individual modules sold separately.

All products are downloadable WordPress plugins delivered electronically immediately after payment is completed.

The core plugin and three specific modules are provided free of charge. Free products are not eligible for refunds.

Because digital files cannot be physically returned and remain in the customer’s possession after download, traditional “returns” do not apply.

2. General Refund Policy

By purchasing any paid plugin or module, you agree that:

  • All sales are final and non‑refundable except in the limited case described in section 3 below.
  • Simply changing your mind, no longer needing the product, or expecting features that are not listed in the product description are not valid reasons for a refund.
  • All products are licensed under GPL (as noted in the plugin/module headers), which means the code remains available for use and modification even after download; this is one of the reasons refunds are restricted for downloadable products.

Please carefully review each product’s description, requirements (WordPress, PHP, ACF PRO version), and any demos or screenshots before purchasing.

3. When a Refund May Be Granted

I may offer a refund only for paid modules or plugins if all of the following conditions are met:

  1. The product does not work as described on a supported environment (correct WordPress, PHP, and ACF PRO versions, with a standard theme and no severely misbehaving third‑party code).
  2. You open a support request, provide detailed information, and cooperate with troubleshooting (error messages, steps to reproduce, temporary staging access if needed, etc.).
  3. I am unable to fix the issue or provide a reasonable workaround within a reasonable timeframe after you contact me.

If those conditions are met and the issue cannot be resolved, I may, at my sole discretion, issue a full or partial refund to the original payment method via WooCommerce/PayPal.

4. Cases That Are Not Eligible for Refund

Refunds will not be granted in situations such as:

  • Free products (core plugin + 3 free modules) – no refunds available.
  • The product is functioning as described, but does not meet your expectations or specific use case.
  • The product conflicts with your theme, hosting environment, other plugins/modules, or custom code in a way that is outside my reasonable control or cannot be reproduced on a clean test site.
  • You purchased the wrong module, no longer need it, or did not read the product description/requirements.
  • You are unable or unwilling to provide the necessary information or access for troubleshooting.

5. Licensing and Use After Refund

All products are distributed under the GPL license (as stated in the plugin/module headers), which technically allows continued use of the code after it is downloaded.

By requesting and/or receiving a refund, you agree that:

  • You will stop using the refunded product on all websites and delete it from your installations, except where copies must be kept for backup or legal/compliance reasons.
  • You will not expect further updates, bug fixes, or support related to the refunded product/order.

I reserve the right to decline future sales or support to accounts that abuse the refund process (for example, repeated purchases and refund requests).

6. Support Scope (Fix‑First Approach)

With each purchase of paid products, you receive standard support for:

  • Installation and basic configuration questions in WordPress and ACF PRO.
  • Issues where the product does not behave as documented on a supported environment.
  • Compatibility between paid modules from the same ecosystem (within reason).

Support does not include:

  • General WordPress/ACF consulting or development services.
  • Customizations, new features, or design changes beyond the current product features.
  • Fixing issues caused primarily by third‑party themes/plugins, custom code, or hosting limitations, though I may provide guidance where possible.
  • Free products receive only basic support, no guaranteed response times.

My priority is always to fix any genuine product issue first; a refund is a last resort if a fix is not possible.

7. How to Request Support or a Refund

If you encounter a problem with a paid product:

  1. Open a support request through the contact links shown in the product’s Support page inside your WordPress admin or via the contact details on my website.
  2. Include:
    • Your order number and purchase email.
    • The site URL (staging if possible).
    • WordPress, PHP, and ACF PRO versions.
    • Specific product/module name experiencing the issue.
    • A clear description of the issue and steps to reproduce.
    • Any relevant screenshots or error logs.

Refund requests will only be considered after reasonable troubleshooting has been completed and only under the conditions described in section 3.